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eCommerce Operations Manager

eCommerce Operations Manager

Job ID 
2017-1235
Job Locations 
US-OK-Oklahoma City
Category 
Marketing
Type 
Regular Full-Time

More information about this job

About APMEX

Step into the modern age of the e-commerce world by joining the team at the nation’s leader in Precious Metals. Known for much more than the largest inventory selection, best customer service and dedicated employees, APMEX is a name synonymous with e-commerce, technology and innovation.  The APMEX team is large enough to get the job done but small enough where every employee contributes to our success.  The Precious Metals industry is a specialized investment market and is unlike any other. Deciding to join -our team is an investment in your future!  We just celebrated our 16th year in business with being named the #1 Specialty eRetailer by Internet Retailer Magazine!

 

 

You probably have a lot of options, so why work with us?

 

At APMEX we want to hire like-minded people: those who are motivated to succeed in a startup culture love to think critically and who have fun doing it! Most importantly, you should be passionate about all things customer experience and stay on top of new trends and developments within the eCommerce industry. Free coffee, drinks, snacks, lunches, parking and great co-workers are all included with employment at APMEX!  You’ll be pleasantly surprised by our generous annual and holiday bonus programs.  Did we mention that you’re also immediately vested in our generous 401(k) match?  Click over to our Careers page and check out our Benefits to learn more!

About The Role

Do you have a background in eCommerce, digital marketing or merchandising? Do you love thinking about why customers buy? The APMEX Marketing team is looking for an enthusiastic and data-driven site merchandiser to help grow our website. This person will join a team of eCommerce professionals focused on building a world-class customer experience for Precious Metals investors. APMEX is rapidly growing and this is an excellent opportunity for an individual to make a significant impact.

The successful eCommerce Operations Manager will combine an understanding of what drives eCommerce sales with a passion for user experience to improve APMEX’s onsite merchandising strategy. He/she will drive improvements to the APMEX site experience in different categories through the development and execution of strategic cross-functional projects, working with IT, Product Management, Creative Services, Brand and Marketing.

The ideal candidate is fast-paced, enthusiastic and customer-focused with great judgment and creative problem-solving skills. He/she has demonstrated skill with technical tools & processes through website management, digital marketing, Google Analytics, data analysis or other similar experience. He/she is passionate about customer behavior and about the eCommerce shopping experience. He/she is extremely organized and comfortable moving quickly while managing multiple cross-functional projects at once. He/she is a skilled personnel manager able to provide strong direction, remove roadblocks and coach employees to success. He/she must be able to work at both a strategic level (generating innovative ideas for growth) and at a tactical level (executing updates, analyzing site and customer data, and solving problems).

 

A Day in the life of an eCommerce Operations Manager:

 

Execution lead on day-to-day promotional operations:

  • Develop and manage operational calendars with cross-departmental functions, including daily and weekly activities as well as promotional efforts, between Marketing and Merchandising teams across APMEX’s portfolio of brands
  • Management and execution of Merchandising/Marketing weekly meetings in alignment with promotional calendar
  • Management of promotional operations and product launches through management software.
  • Coordination with eCommerce Operations Specialist in cross-departmental relations advocating promotional requirements meet process and fulfillment guidelines
  • Execution of email campaigns in alignment with promotional calendar with cross-departmental communication alignment from Merchandising, IT, Business Intelligence, and UX teams
  • Planning and execution of special flash sale campaigns with coordination from experienced team members
  • Develop, implement and execute on the Marketing plan to capitalize on inventory needs. Work with other divisions to maximize eCommerce ready-inventory opportunities

 

Manage day-to-day relationships advocating for existing APMEX eCommerce in alignment with Brand guidelines:

  • Execution, planning, and management of public relation materials including press releases, blog postings, and APMEX social media communications or channels in B2B and B2C capacities
  • Responsible for future APMEX branding efforts and brand ambassador in B2C relations


Principal oversight for product publishing, processes and optimization:

  • Manage data accuracy across APMEX products in alignment with standard practices set by merchandising teams in relation to product information and analytics
  • Develop product assortment plans while ensuring site is merchandised according to APMEX standards, optimizing products for high conversion and brand consistency
  • Optimize strategies for customer need regarding internal search, category structure and site navigation
  • Optimize strategies for customer needs regarding internal search, category structure and site navigation, while also evaluating and managing existing Product Publishing service level agreements based on margin and company needs
  • Data-tracking for new product process and existing poduct maintenance regarding best practices for product descriptions, attributes, and other content

Qualifications

 

 

Education: BA/BS in Marketing, Business Administration, Analytics or related field preferred

 

Desired Skills and Experience:

  • 3+ years of experience preferred
  • Experience with eCommerce/digital projects and the delivery of solutions with both creative and technical components
  • Knowledge of retail brands, products and trends as well as a firm understanding of the direct-to-consumer eCommerce business
  • Self-starter with ability to lead and function independently with proven ability to work cross-functionally and across all levels of the Company
  • Experience with eCommerce marketing and digital agencies and vendors
  • Demonstrated understanding of web technologies, browsers, analytics and content management systems and processes
  • Ability to analyze and assess organizational needs and provide solutions accordingly.
  • Takes initiative and has impeccable follow-up skills
  • Ability to use strategic thinking and problem solving skills to create new strategies, build business cases, and win stakeholder buy-in
  • Passion for speed, accuracy and simplicity
  • Detail-oriented with strong organizational and project management skills
  • Ability to work both in startup environments and within a large organization
  • Excellent written and oral communication skills
  • Knowledge of costing and product life cycle a plus