APMEX Professional Careers

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Specialty Account Manager

Specialty Account Manager

Job ID 
2017-1236
Job Locations 
US-OK-Oklahoma City
Category 
Sales
Type 
Regular Full-Time

More information about this job

About APMEX

Step into the modern age of the e-commerce world by joining the team at the nation’s leader in Precious Metals. Known for much more than the largest inventory selection, best customer service and dedicated employees, APMEX is a name synonymous with smart, secure and trusted investing. The APMEX team is large enough to get the job done better than anyone else in the industry but small enough where everyone is important and every employee matters to the company. The Precious Metals industry is a specialized investment market and is unlike any other. Deciding to join the team making APMEX the gold standard in buying and selling Precious Metals is an investment in your future!  APMEX just celebrated our 16th year in business with being named the #1 Speciality E-Retailer by E-Commerce Magazine!  

 

 

You probably have a lot of options, so why work with us?

 

At APMEX we want to hire like-minded people: those who are motivated to succeed in a startup culture, love to think critically and who have fun doing it! Most importantly, you should be passionate about all things customer experience and stay on top of new trends and developments within the precious metals industry. Free coffee, drinks, snacks, lunches, parking and great co-workers are all included with employment at APMEX!  You’ll be pleasantly surprised by our generous annual and holiday bonus programs.  Did we mention that you’re also immediately vested in our generous 401(k) match?  Click over to our Careers page and check out our Benefits to learn more!

 

About The Role

The Specialty Account Manager provides high-quality information regarding investing in precious metals to Company customers. Specialty Account Managers develop and maintain their own book of business by developing relationships initiated by APMEX customers and by gaining referrals from their customer base. A Specialty Account Manager  educates and informs APMEX customers  in making the most informed decision to include precious metals  in their portfolios. A Specialty Account Manager works closely with their customers to effectively communicate the importance of allocating assets between four asset classes to insure a balanced portfolio. 

 

 

Successful Account Managers Do This:

  • Develop the financial acumen to assist the customer in understanding the role of gold as the fourth asset class; gold’s role in asset allocation; and how asset allocation creates a balanced and diverse portfolio
  • Develop and maintain  professional relationships with APMEX customers who contact us regarding their portfolios. The Specialty Account Manager will use these opportunities to build a book of business; determine optimal times and methods to communicate with customers; and service their customers by understanding their overall investment goals
  • Grow their customer base by gaining referrals from current customers
  • Stay up to date and well informed of the news and events that affect the precious metals markets, and keep their customers informed as well
  • Be willing to go above and beyond for their customers in order to facilitate flawless acquisition and delivery of their precious metals

 

A Day in the Life of a Specialty Account Manager:

  • Respond to inbound customer calls by educating and informing them on setting up an APMEX account, making decisions on the purchase of precious metals, and following up on purchase, delivery and education questions
  • Proactively contact registered customers to provide continuing education and information or to follow up on questions or issues 
  • Read and understand any materials provided by the Company regarding the precious metals industry, product lines, or both
  • Participate in and excel at any training programs
  • Provide feedback from the customer to the Company in accordance with channels of communication established by the Vice President of Sales

Qualifications

Bachelor’s degree in Business Management or related field preferred

 

Experience: 1 or more years of professional sales experience preferred

  • Working knowledge of financial products (insurance, securities, mortgages, etc.), preferably investments preferred
  • Interest in and knowledge of precious metals preferred
  • Strong skills in MS Excel and MS PowerPoint