APMEX Professional Careers

  • Operations Lead

    Job Locations US-OK-Oklahoma City
    Job ID
    2018-1307
    Category
    Operations
    Type
    Regular Full-Time
  • About APMEX

     Step into the modern age of the e-commerce world by joining the team at the nation’s leader in Precious Metals. Known for much more than the largest inventory selection, best customer service and dedicated employees, APMEX is a name synonymous with smart, secure and trusted investing.  The APMEX team is large enough to get the job done better than anyone else in the industry but small enough where everyone is important and every employee matters to the company. The Precious Metals industry is a specialized investment market and is unlike any other. Deciding to join the team making APMEX the gold standard when it comes to buying and selling Precious Metals is an investment in your future!  We just celebrated our 17th year in business with being named the #1 Specialty eRetailer by Internet Retailer Magazine! 

     

     

    You probably have a lot of options, so why work with us?

     

    At APMEX we want to hire like-minded people: those who are motivated to succeed in a startup culture, love to think critically and who have fun doing it! Most importantly, you should be passionate about all things customer experience and stay on top of new trends and developments within the eCommerce industry. Free coffee, drinks, snacks, lunches, parking and great co-workers are all included with employment at APMEX!  You’ll be pleasantly surprised by our generous annual and holiday bonus programs.  Did we mention that you’re also immediately vested in our generous 401(k) match?   

    About The Role

    The Operations Lead will manage and leads a team of employees. They will be responsible for communicating company goals, safety practices, and deadlines to team. Other responsibilities include motivating team members and assess performance.

     

    A Day in the Life of an Operations Lead:

     

    • Supports Operations Supervisor and performs Supervisor duties when Supervisor is absent or out of office
    • Manages inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering where necessary
    • Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
    • Assists management new team member training
    • Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
    • Communicates deadlines and sales goals to team members
    • Develops strategies to promote team member adherence to company regulations and performance goals
    • Conducts team meetings to update members on best practices and continuing expectations
    • Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
    • Ensures company brand materials and physical working spaces meet and exceed company presentation standards
    • Provides quality customer service, including interacting with other departments, answering enquiries, and effectively handling customer complaints
    • Conducts daily and routine 5s Audits of managing area for orderliness and cleanliness
    • Routinely checks and utilizes task manager to complete daily job duties

    Qualifications

    Education:

    • High School diploma/GED required 

    Experience:

    • Team leadership experience
    • Product knowledge and industry experience preferred
    • Strong oral and written communication skills

    Computer Skills:

    • Microsoft Office Suite
    • SharePoint

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