APMEX Professional Careers

  • Part-Time Customer Service Representative

    Job Locations US-OK-Oklahoma City
    Job ID
    2018-1336
    Category
    Customer Service/Support
    Type
    Regular Full-Time
  • About APMEX

    Step into the modern age of the e-commerce world by joining the team at the nation’s leader in Precious Metals. Known for much more than the largest inventory selection, best customer service and dedicated employees, APMEX is a name synonymous with smart, secure and trusted investing.  The APMEX team is large enough to get the job done better than anyone else in the industry but small enough where everyone is important and every employee matters to the company. The Precious Metals industry is a specialized investment market and is unlike any other. Deciding to join the team making APMEX the gold standard when it comes to buying and selling Precious Metals is an investment in your future!  We just celebrated our 17th year in business with being named the #1 Specialty eRetailer by Internet Retailer Magazine! 

     

     

    You probably have a lot of options, so why work with us?

     

    At APMEX we want to hire like-minded people: those who are motivated to succeed in a startup culture, love to think critically and who have fun doing it! Most importantly, you should be passionate about providing Concierge Level Customer Service. Free coffee, drinks, snacks, lunches, parking and great co-workers are all included with employment at APMEX!  You’ll be pleasantly surprised by our generous annual and holiday bonus programs.  Did we mention that you’re also immediately vested in our generous 401(k) match?  Click over to our Careers page and check out our Benefits to learn more! 

    About The Role

     

    The Customer Service Representatives are the initial point of contact for prospective and existing customers who may have inquiries about a product or service that our business provides. 

     

     

    A Day in the Life of a Customer Service Representative: 

    • Deal directly with customers either by telephone or written correspondence
    • Handle and resolve customer complaints in a professional, polite manner
    • Listens attentively, clarifying questions, de-fusing conflict and finding solutions
    • Commitment to increasing customer satisfaction
    • Manage customers’ accounts by keeping record of interactions and transactions
    • Communicate and coordinate with internal departments
    • Provide follow up to customer interactions

    Qualifications

    Education: 

    • High School Diploma or GED required; Bachelor's in Business Administration or related field preferred

    Experience: 

    • 1-2 years of customer service experience. Hospitality experience is preferred
    • Experience in data entry and handling electronic files is preferred
    • Ability to type 35-40 wpm with accuracy

    Computer Skills: 

    • Experience with Microsoft Word, Outlook, Excel, and 10 Key preferred

    Options

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